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Hex Trust review

Updated September 28, 2026 · HodlCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Hex Trust suits people who would rather a regulated operator holds the keys than write down a seed phrase. Trading since 2018 with licences in Singapore, the UAE and Hong Kong, it is a sound pick for hands-off holding, and a poor fit for anyone who wants their own keys.

Key facts

Best for
A regulated custodial wallet for people who do not want to hold a seed phrase.
Wallet type
Software↗
Custody
Custodial↗
Secure element
Securosys Primus X200 HSM (FIPS 140-3 Level 3)↗
Legal entity
HT Markets (SVG) Limited↗
Headquarters
Hong Kong↗
Founded
2018↗
Support channels
Email, Help-centre↗
Features
Custodial
Official website
hextrust.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Elsewhere
LinkedInXyoutube.comt.me

Pros and cons

Pros

  • Licensed by the Monetary Authority of Singapore, the Virtual Assets Regulatory Authority, and a Hong Kong trust or company service provider licence.
  • Keys sit in certified hardware: the secure element listed is Securosys Primus X200 HSM (FIPS 140-3 Level 3).
  • Nothing to buy at the start, since the wallet is software.
  • Operating since 2018 from a head office in Hong Kong.

Cons

  • Custody is custodial, so the keys sit with the platform and you cannot move them to a wallet you control.
  • Support runs on email and help centre only, with no phone line or live chat listed.
  • The account is contracted to HT Markets (SVG) Limited while the head office is in Hong Kong, so check which entity your account sits under.
Hex Trust

Ready to try Hex Trust?

Scored 8.4 / 10 by HodlCue.

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Who it suits

  • People who want a regulated operator to hold the keys for them
  • Readers who weigh regulation and custody above owning a device
  • Traders who would rather not manage a seed phrase or a recovery plan

Who should look elsewhere

  • Trezor, for anyone who wants a hardware device and sole control of the keys
  • Nebeus, since Nebeus is self custody and this setup is custodial
  • Bit2Me, for people who want a mobile wallet on the phone

The company behind it

Hex Trust trades as HT Markets (SVG) Limited, with its head office in HK and operating since 2018. Support runs on email and help centre, so questions go by email or into the help centre rather than to a phone line. The contracting entity is named separately from the head office country, so check which one your account sits under.

How Hex Trust compares

Where Hex Trust is available

Licence in Singapore
Monetary Authority of Singapore, checked September 26, 2026
Licence in United Arab Emirates
Virtual Assets Regulatory Authority (VARA), checked September 26, 2026
Licence in Hong Kong
Trust Ordinance / Trust or Company Service Provider (TCSP) license, checked September 26, 2026

Frequently asked questions

Does Hex Trust hold my crypto for me?+

Yes. Custody is custodial, so the platform holds the keys and the assets sit in the account rather than in a wallet you control. That takes the seed phrase job off your side, and it also means you rely on the operator to keep those keys safe.

Do I need to buy a device to use it?+

No device is involved. The wallet is software, so you sign in and work from your own screen rather than pairing a physical unit. That is the opposite starting point to a hardware wallet, where buying the box comes first.

How does Hex Trust protect the keys?+

The keys sit in certified hardware rather than in a software key store. The secure element listed is Securosys Primus X200 HSM (FIPS 140-3 Level 3), a hardware module used to generate and store keys. That is a stronger footing for key safety, though the arrangement is still custodial.

Which regulators license Hex Trust?+

It is licensed by the Monetary Authority of Singapore, by the Virtual Assets Regulatory Authority in the UAE, and it holds a Hong Kong trust or company service provider licence under the Trust Ordinance. The contracting entity named in the legal pages is HT Markets (SVG) Limited.

How do I get help if something goes wrong?+

Support runs on email and help centre, which means email and a help centre, with no phone line or live chat listed. Urgent account problems may therefore take longer to sort than they would at a venue with round the clock chat.

How long has Hex Trust been running?+

It has been operating since 2018 and keeps its head office in Hong Kong, so you are dealing with an established operator rather than a recent launch. The entity behind the account is HT Markets (SVG) Limited.

Sources

  • hextrust.com checked September 26, 2026

    Backs: Founded

    “2018 Founding Date”

  • hextrust.com/company/about-us checked September 26, 2026

    Backs: Headquarters

    “Global Operating Hubs: Hong Kong SAR, Dubai, UAE”

  • hextrust.com/hex-safe checked September 26, 2026

    Backs: Custody, Features, Secure element, Wallet type

    “All interactions with dApps are routed through WalletConnect using private keys that remain securely stored by Hex Trust.”

  • hextrust.com/legal-privacy checked September 26, 2026

    Backs: Legal entity

    “This Master Agreement is made between HT MARKETS (SVG) LIMITED, a company incorporated under the laws of Saint Vincent and the Grenadines having company number 26756”

  • hextrust.com/trust-center checked September 26, 2026

    Backs: Support channels, Licences

    “To request security reports or for any security-related questions, contact our Information Security team.”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Price, Coins supported.

Hex Trust

Hex Trust

A regulated custodial wallet for people who do not want to hold a seed phrase.

8.4/10See alternatives