bity vs relai

Bity operates primarily as a non-custodial broker and payment gateway rather than an order-book trading venue. The core catalog emphasizes major market assets including Bitcoin, Ethereum, and stablecoins such as Tether and USD Coin, alongside select regional utility tokens. Visitors do not register an internal multi-asset custodial balance. Instead, the interface functions around direct settlement pairs connecting Swiss Francs and Euros to specified blockchain public keys. Transaction routing handles both buying and selling, allowing account holders to off-ramp digital holdings straight to traditional European IBAN accounts.

In addition to web-based gateway interactions, Bity operates a physical network of two-way crypto ATMs across Switzerland. These terminals support cash-to-crypto purchases and crypto-to-cash redemptions for supported assets. The broker also distributes an application programming interface tailored for wallet developers, merchant payment setups, and institutional partners seeking embedded Swiss liquidity. Because the catalog intentionally bypasses volatile micro-cap tokens and complex leveraged derivative products, users looking for extensive altcoin discovery or yield-bearing contracts must look toward specialized global venues instead.

Relai operates as a specialized Bitcoin brokerage and non-custodial wallet mobile application. Rather than maintaining a broad catalog of speculative tokens or derivatives, the platform dedicates its entire infrastructure to Bitcoin accumulation, management, and basic settlement. Users interact through clean mobile software available on iOS and Android operating systems, avoiding cluttered trading interfaces and distracting features.

The app enables immediate spot purchases, regular recurring investment schedules, instant sales back to European fiat bank accounts, and direct external blockchain transfers. By stripping out margin trading, token swaps, and complex order types, Relai streamlines the user journey toward regular personal savings. The software generates standard twelve-word recovery phrases directly on the local device, ensuring that cryptographic control over Bitcoin balances remains entirely with the individual owner.

Users can establish daily, weekly, or monthly automated recurring orders by linking standard SEPA payments from their personal bank accounts. This automated routine allows participants to execute systematic accumulation strategies without needing to monitor intraday market fluctuations. Advanced users can also link their external hardware signing devices, bridging the gap between mobile purchasing convenience and deep cold storage security setups.

The cost structure at Bity reflects its role as an over-the-counter broker and instant gateway. The service incorporates a variable brokerage fee into the quoted exchange rate, which generally fluctuates between 1.5 percent and 3.0 percent depending on transaction volume, funding method, and compliance tiers. These rates encompass market execution and standard operational overhead. Because transactions execute on-chain, incoming and outgoing cryptocurrency movements incur network mining costs. For smaller transfer amounts, fixed blockchain gas or miner fees can represent a noticeable proportion of the overall transaction expense.

Bank transfers via SEPA in Euros and Swiss clearing in Swiss Francs avoid the steep surcharges commonly tied to consumer credit card payment processing. However, users should confirm whether their own financial institutions apply intermediary currency conversion charges when remitting funds from non-Euro or non-CHF base accounts. For crypto off-ramping, funds move directly to customer bank accounts once the required number of blockchain network confirmations clears. Cash transactions completed at physical ATM terminals carry separate convenience fees that reflect hardware maintenance and cash-handling overhead, making online bank settlement the more economical pathway.

Cost calculations on Relai depend on the selected payment channel, monthly trading volume, order type, and referral code usage. Base brokerage fees for standard one-time purchases start at 2.0 percent. However, setting up recurring automated orders or utilizing community referral codes scales the base brokerage fee down to 1.0 percent for standard volumes. Volume-tiered pricing further discounts large cumulative trades exceeding higher monthly brackets.

Payment execution methods introduce separate cost variables. Standard SEPA and SEPA Instant bank transfers do not carry additional platform processing surcharges, making them the most economical funding mechanism. However, using debit cards, credit cards, Apple Pay, or Google Pay triggers third-party processing markups, which can add between 1.5 percent and 3.0 percent to the final transaction total depending on the card issuer and regional routing.

Because Relai executes transactions directly on-chain or routes through payment infrastructure to self-custody balances, standard Bitcoin network mining fees apply. The app displays network fee estimates before confirmation, and batching mechanisms help mitigate settlement overhead on recurring purchases. Selling Bitcoin back to fiat accounts follows a similar tiered commission schedule, with proceeds routed directly to the verified IBAN provided during order execution.

Custodial risk reduction forms the foundation of Bity's operating model. The company does not retain customer private keys, host persistent custodial web wallets, or pool digital assets on centralized internal exchange databases. When buying digital assets, users supply their own destination wallet address, ensuring complete control of private keys remains exclusively with the individual. This structural design insulates account holders from catastrophic exchange balance freezes, platform bankruptcies, or centralized wallet pool compromises that affect conventional trading platforms.

Security measures across user profiles incorporate mandatory multi-factor authentication, secure session management, and encrypted communication channels. When interacting with the web portal, users can configure verified bank details and destination address whitelists to reduce accidental transfer errors. Because transactions settle permanently on public decentralized blockchains, users carry full personal responsibility for verifying public wallet address accuracy, network compatibility, and private key backups. Bity cannot reverse confirmed blockchain transactions, retrieve misdirected tokens, or recover funds sent to incompatible smart contract addresses.

Relai adopts a strict non-custodial architecture, meaning the company never holds, manages, or pools client crypto assets. When a user creates a new account on the mobile app, the software generates a BIP39 standard twelve-word mnemonic seed phrase stored locally within the secure enclave of the smartphone. Relai servers hold no backup copies or administrative master keys for user balances.

This framework helps support that account holders retain unilateral control over their funds, preventing corporate freezes or insolvency exposure. However, it also places total responsibility for private key helps protect on the user. If a device is lost or damaged without a written offline backup of the recovery phrase, funds cannot be restored by customer service teams under any circumstances.

To bolster local operational security, Relai integrates biometric authentication, including Face ID and fingerprint scanning, alongside custom numeric application passcodes. The app also supports read-only and transaction-signing integrations with selected hardware devices such as BitBox02. This hybrid setup allows security-focused individuals to purchase Bitcoin seamlessly through the mobile app while keeping critical signing keys isolated on external cold storage hardware.

Bity operates under Swiss financial market regulations as a recognized financial intermediary. The entity maintains formal affiliation with the Financial Services Standards Association, also known as VQF, an officially recognized self-regulatory organisation subject to the Swiss Financial Market Supervisory Authority. This regulatory footing establishes strict adherence to Swiss Anti-Money Laundering legislation. The platform enforces tiered customer due diligence. Low-tier transactions below specific daily thresholds can proceed with streamlined mobile or identity validation, whereas higher limits necessitate comprehensive know-your-customer document submission, proof of residence, and declaration of beneficial ownership.

The service focuses primarily on European and Swiss residents, restricting access for jurisdictions subject to international sanctions, high-risk financial jurisdictions, and United States persons due to foreign regulatory constraints. Customer assistance operates through an online ticketing desk, structured knowledge documentation, and direct email communication during standard Swiss business hours. While direct phone support remains limited to specialized institutional accounts, the online support team assists with banking confirmation queries, transaction hash verifications, and account limit upgrades.

Headquartered in Switzerland, Relai operates within the Swiss regulatory environment under the supervision of a recognized self-regulatory organization in compliance with national anti-money laundering laws. The platform primarily serves residents of the European Union, the European Economic Area, and Switzerland who hold valid bank accounts denominated in Euros (EUR) or Swiss Francs (CHF).

Swiss financial regulations permit non-registered buying within specific daily and monthly thresholds. Users can purchase up to 1,000 CHF (or Euro equivalent) per day and up to 100,000 CHF annually without submitting formal identity documents, subject to payment verification via personal bank accounts. Exceeding these baseline transaction thresholds requires completing formal know-your-customer verification procedures, including government identity checks and proof of address submission.

Customer assistance is provided through an in-app help desk, direct email ticketing, and a structured online knowledge base. Support staff handle inquiries during standard European business hours, assisting with bank transaction matching, technical app troubleshooting, and account tier upgrades. Because the service is strictly non-custodial, support personnel cannot view private balances, reverse blockchain transactions, or reset lost seed phrases.