2gether vs Figment

2gether operated as a mobile first financial ecosystem combining centralized digital asset trading with an integrated payment card. The application delivered a consumer oriented interface tailored for casual retail participants who wanted straightforward entry into digital asset markets without managing private cryptographic keys. Supported assets centered on major market capitalization tokens, including Bitcoin, Ethereum, Ripple, Litecoin, Bitcoin Cash, and Basic Attention Token, alongside the proprietary 2GT utility asset.

The central feature of the ecosystem was the prepaid Visa debit card, which interfaced directly with the customer custodial cryptocurrency balances and fiat euro accounts. When cardholders initiated transactions at physical or online merchant terminals, the backend payment engine liquidated the selected digital asset into euros in real time to settle with the card network. This structure allowed seamless retail payments without requiring manual trades beforehand.

Beyond standard payment routing, the application included portfolio tracking tools, recurring buy setups, and community governance features tied to 2GT token ownership. Users could participate in informal voting rounds regarding upcoming asset listings or app improvements. While the asset catalog covered essential large cap tokens, it lacked deep secondary market coverage, specialized decentralized finance tokens, and granular order placement options like limit orders or margin facilities.

Figment delivers staking-as-a-service infrastructure designed specifically for institutional asset managers, exchanges, custodians, and decentralized protocol foundations. The platform maintains active, monitored validator nodes across more than thirty leading proof-of-stake protocols, encompassing major networks such as Ethereum, Solana, Polkadot, Avalanche, Near, and various Cosmos application chains. Organizations can deploy dedicated private validator nodes or direct delegations toward public enterprise clusters depending on balance size and architectural preferences.

Beyond standard bare-metal validator operations, Figment equips institutional engineering teams with developer tooling, including robust API endpoints and webhooks for automated staking, validator lifecycle tracking, and programmatic rewards harvesting. The Figment App serves as a centralized operational dashboard, offering institutional clients granular visibility into active stakes, historical reward distributions, commission deductions, and node uptime metrics across multi-chain portfolios.

For enterprise platforms embedding staking into consumer or custodial products, Figment acts as the underlying execution layer. Custody providers and financial institutions integrate Figment staking infrastructure directly into their existing custody environments without transferring control of funds, maintaining a clean technical separation between key storage and transaction validation.

2gether adopted a zero explicit trading commission marketing narrative, meaning spot conversions between euro balances and digital assets did not carry visible transaction line item fees. Instead, trading expenses were incorporated into execution spreads. The backend system sourced liquidity from multiple external partner exchanges, adding a markup between 1.0 percent and 2.5 percent depending on market volatility, selected token pair liquidity, and client 2GT holding tiers.

Token utility rules allowed users who accumulated substantial amounts of 2GT to access tighter spread bands and waived monthly card management fees. Standard users who did not hold minimum staking thresholds encountered standard spread margins on buys and sells. Physical card issuance was initially free or subject to nominal delivery costs, while standard point of sale transactions in euros did not attract domestic surcharge fees.

Withdrawal costs presented notable friction points throughout the platform lifecycle. Transferring cryptocurrencies out of the app to external non custodial wallets incurred standard blockchain network fees alongside internal processing surcharges. When the company initiated shutdown procedures in 2022, management imposed an unexpected twenty euro account maintenance fee on inactive retail balances, which provoked significant client friction during the final migration and asset withdrawal period toward partnered exchange facilities.

Figment utilizes a protocol commission model where fees are typically deducted directly from gross on-chain staking rewards rather than invoiced as flat monthly infrastructure costs. Standard protocol commission rates vary across supported blockchains, reflecting individual network tokenomics, hardware requirements, and custom client volume tier agreements. For dedicated institutional validator clusters, customized fee agreements or software-as-a-service infrastructure fees may apply depending on technical configuration, custom service level agreements, and support requirements.

Because Figment does not custody digital assets, all principal deposits and generated staking rewards settle directly to client-controlled wallet addresses or whitelisted institutional custody accounts according to protocol rules. Figment does not apply proprietary withdrawal charges, spread markups, or liquidity exit penalties beyond native network transaction fees and protocol commission percentages agreed in enterprise contracts.

Yield realization timelines, unbonding schedules, and payout frequencies depend strictly on the underlying network protocol mechanics. For instance, Ethereum rewards distribute on-chain according to consensus rules, while networks like Cosmos or Polkadot enforce native unbonding windows ranging from two to four weeks. Stakers must account for these native blockchain rules when modeling portfolio liquidity.

2gether functioned as a purely custodial service provider, retaining full administrative control over cryptographic keys associated with user balances. Account holders did not hold private keys, passphrases, or individual seed backups. While this model simplified mobile onboarding for non technical consumers, it concentrated balance risks entirely within the corporate infrastructure and third party institutional wallet custodians.

Platform defenses relied on standard consumer authentication controls, including biometric authentication, mandatory two factor verification via SMS or authenticator apps, and algorithmic transaction monitoring for suspicious login locations. Cryptographic balances were primarily held in cold storage systems managed by institutional partners to mitigate online attack surfaces, with only small operational floats retained in warm wallets to settle daily card payments.

The limitations of this centralized custodial structure became evident during operational disruptions. In 2020, 2gether suffered a security compromise that resulted in the theft of approximately 1.2 million euros worth of digital assets from its operational hot reserves. Although the company sought to compensate affected users through 2GT token allocations rather than immediate liquid euro distributions, the event underscored the inherent risks associated with custodial multi asset mobile apps operating without comprehensive sovereign insurance coverage.

Security architecture at Figment centers strictly on non-custodial operations, ensuring that clients retain full ownership and administrative control over their cryptographic private keys and staking withdrawal credentials at all times. Figment operates validation nodes and signs blocks on behalf of delegators, but never maintains access to funds or holds authorization to transfer principal assets out of client-managed custody vaults.

To mitigate technical and operational vulnerabilities, Figment maintains independent SOC 2 Type II compliance and ISO 27001 certifications covering its infrastructure management and operational workflows. Node deployment utilizes distributed cloud and bare-metal environments across diverse geographical data centers, incorporating robust hardware security modules, multi-region failover, and active anti-DDoS mitigations to sustain high validator uptime and prevent double-signing events.

Figment provides commercial slashing coverage policies for eligible institutional clients, designed to protect against potential financial losses resulting from validator downtime penalties or accidental infrastructure errors. While these operational measures significantly diminish technical failure risks, delegators still operate within the broader regulatory and software failure risks inherent to public distributed consensus protocols.

2gether focused its operational presence across member states of the European Economic Area, specifically targeting consumers residing within Eurozone markets such as Spain, Portugal, Italy, and France. Due to cross border financial regulations and card scheme limitations, the platform did not accept registrations from residents of the United States, Canada, the United Kingdom, or high risk jurisdictions identified by international anti money laundering taskforces.

Onboarding required standard customer verification procedures in compliance with European Anti Money Laundering directives. Users submitted official identity documentation, such as national identification cards or passports, alongside live biometric facial verification and proof of residential address. Account approval was generally processed within several hours through automated verification tools, allowing newly approved users to generate virtual payment cards immediately while physical cards arrived by postal mail.

Customer support channels operated primarily through an in app ticket system, direct email assistance, and moderated social messaging channels. Response times and query resolutions were acceptable during normal operations but deteriorated significantly during market volatility spikes and security incidents. When service closure was announced in July 2022, support bandwidth was overwhelmed, leaving many users dependent on community forums and Bit2Me transition documentation to clarify balance retrieval instructions.

Headquartered in Canada and operating globally, Figment structures its products to comply with international enterprise standards, serving hedge funds, venture funds, registered investment advisers, public companies, and global fintech institutions. The company maintains strict enterprise onboarding workflows, executing standard Know Your Customer and anti-money laundering due diligence before provisioning dedicated validator infrastructure or enterprise API services.

Customer support for enterprise clients includes dedicated technical account managers, specialized integration engineers, and around-the-clock infrastructure monitoring. Service level agreements provide intended to provide response times, proactive incident notifications, and scheduled operational reviews, catering specifically to institutional expectations that standard retail community channels cannot satisfy.

Comprehensive tax and accounting support represents a core component of the platform. Figment provides downloadable, auditable reporting tools that export reward histories, cost-basis calculations, and protocol event logs in formats compatible with major institutional crypto accounting platforms, easing quarterly financial reporting and internal audit requirements for corporate treasuries.

The closure of 2gether highlights critical counterparty risks inherent in custodial fintech platforms that rely on private venture funding and native token economics. Because cryptocurrency balances deposited on centralized consumer platforms do not benefit from national bank deposit protection schemes, customers remain exposed to company insolvency and sudden liquidity halts.

When 2gether encountered unsustainable operational costs and bear market contraction in mid 2022, management chose to shutter retail consumer operations rather than maintain expensive custodial reserves. The subsequent transfer of account data and remaining token balances to Bit2Me offered an alternative recovery path, but users who did not accept the commercial migration faced account liquidation charges. Prospective crypto consumers must weigh the convenience of combined debit cards against the structural safety of holding assets in private, self custodial hardware devices.

Delegating to Figment validators mitigates operational node failure risks through enterprise-grade DevOps, but it does not eliminate systemic blockchain network vulnerabilities. All proof-of-stake delegators remain exposed to smart contract bugs, sudden hard forks, and native protocol governance changes that could alter yield rates or unbonding periods. While Figment provides commercial slashing protections under qualified institutional contracts, such policies cover specific operational faults rather than market-wide asset depreciation or underlying blockchain consensus failures.

Organizations must evaluate native protocol lockup schedules and liquidity constraints before allocating balance sheet capital. Figment maintains redundant failover infrastructure and continuous monitoring to prevent validator double-signing and downtime penalties, yet market participants should account for protocol-level slashing conditions that arise from broader decentralized network events outside validator operational control.