Changelly review
Updated September 28, 2026 · HodlCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Changelly suits buyers who want to swap coins quickly and keep self-custody, with a taker fee of 0.25% and a coin list of 32. The narrow coin list and the missing proof of reserves make it a weaker fit for long term holders.
Key facts
- Best for
- Quick coin swaps funded by card or bank transfer, held in self-custody.
- Taker fee
- 0.25%↗
- Coins listed
- 32↗
- Fiat deposit methods
- Card, Bank, SEPA, Apple-pay↗
- Proof of reserves
- No↗
- Withdrawal fee
- Variable network fee set by the partner exchanges and shown to the user when the transaction is created↗
- Exchange type
- Cex↗
- Legal entity
- Marella↗
- Founded
- 2020↗
- Support channels
- Email, Chat, Help-centre, Community↗
- Features
- Self-custody
- Official website
- changelly.com
Facts checked September 26, 2026, 6 sources
Apps and profiles
- Get the app
- App Store
- Elsewhere
- XLinkedInreddit.com
Pros and cons
Pros
- A taker fee of 0.25% sits at the category level of 0.25%
- Self-custody is offered, a feature carried by 13.8% of services in the same category
- Fiat deposits run through card, bank and sepa, covering card and bank transfer alongside a mobile wallet route
- Support runs on email, chat and help centre in several shapes
Cons
- Proof of reserves is not offered, so there is no published attestation of balances to check
- The coin list of 32 sits under the category level of 60
- Withdrawal costs follow a network charge that moves with the partner exchange, so each send can differ
Who it suits
- Occasional buyers who want to pay by card or bank transfer and then move on
- Coin movers who prefer to hold coins in self-custody rather than on a platform balance
Who should look elsewhere
- Anyone who wants published proof of reserves: Changelly does not offer it, so Bitpanda or bunq are the ones to weigh
- Active traders who need a deeper coin list than 32, where Bitpanda lists from from 650
Fees
The taker fee is 0.25%, the number that matters most on a swap. A withdrawal carries no flat charge: the network cost moves with the partner exchange behind the transaction, and the exact amount is shown before you confirm, so the full cost is never a surprise. For comparison, fees run 0.25% to 1.99% at bunq.
The company behind it
The legal entity behind the platform is Marella, and the service was founded in 2020. Support runs on email, chat and help centre, so help arrives by email, live chat, the help centre or the community, with no phone line among the channels listed. Changelly is set up as a centralised exchange, and self custody is available for anyone who wants to hold coins outside the platform balance.
How Changelly compares
8.7 vs 9.5- 8.7 vs 9.3
8.7 vs 9.2
8.7 vs 9.7A taker fee of 0% undercuts the charge here for anyone trading often.
8.7 vs 9.4
8.7 vs 9.6
8.7 vs 9.0
8.7 vs 9.0
8.7 vs 9.0
8.7 vs 9.0
8.7 vs 8.9
8.7 vs 9.0
8.7 vs 8.2
8.7 vs 8.2
8.7 vs 9.7
8.7 vs 9.4
8.7 vs 9.3
8.7 vs 9.2
8.7 vs 9.2
8.7 vs 9.1
8.7 vs 9.0
8.7 vs 8.7
8.7 vs 8.6
Frequently asked questions
What does Changelly charge to swap coins?+
The taker fee is 0.25%, close to the category level of 0.25%. Above that, withdrawals add a network charge that moves with the partner exchange, so the full cost of a round trip runs past the headline fee. Fees run 0.25% to 1.99% at bunq for comparison.
Does Changelly publish proof of reserves?+
Proof of reserves is not offered, so there is no published attestation of customer balances to check against. That matters more for anyone holding a balance on the platform for a long stretch, and it is a reason to look at services that do publish the figure. Buying and sending out promptly keeps the exposure short.
Which coins can I buy on Changelly?+
The listed count is 32, which sits under the category level of 60 for services that sell crypto with card or bank money. Bitpanda lists from from 650, so a long altcoin search points elsewhere. Changelly covers the coins most people buy first.
How can I fund a purchase?+
Fiat deposits run through card, bank and sepa, covering card and bank transfer plus a mobile wallet option. Bank transfer is the commonest route among comparable services at 91.8%, with card at 52.6%. Using a method already set up keeps the buy quick.
Is there a fee to withdraw?+
A withdrawal carries a network charge that shifts with the partner exchange handling it, and the amount is shown before you confirm. Nothing is added afterwards, but the figure can differ from one send to the next depending on the network and the partner involved at the time.
Who runs Changelly and how are coins held?+
The legal entity behind the platform is Marella, founded in 2020, and it operates as a centralised exchange. self custody is offered, so coins can sit outside the platform balance rather than only with the operator, which suits anyone who prefers holding their own keys.
How do I reach support?+
Support runs on email, chat and help centre, so email, live chat, the help centre and a community channel are all open routes. A help centre is the most widespread channel across comparable services at 91.6%. No phone line appears in the list, so chat or email is the quicker channel when a purchase is stuck.
Sources
- coingecko.com/en/exchanges/changelly checked September 26, 2026
Backs: Coins listed, Founded
“id=changelly; coins=32; pairs=49”
- changelly.com/about checked September 26, 2026
Backs: Exchange type
“Changelly is an instant crypto exchange platform serving over 10 million users worldwide”
- changelly.com/buy-crypto checked September 26, 2026
Backs: Proof of reserves
“We do not store cryptocurrencies: instead, they are sent directly to your wallet after the exchange for the utmost security.”
- changelly.com/privacy-policy checked September 26, 2026
Backs: Legal entity
“The Personal Information is collected, controlled and processed by the following entities: Marella, contact e-mail: support@changelly.com”
- changelly.com/reviews checked September 26, 2026
Backs: Fiat deposit methods, Support channels
“buy any crypto, altcoins, and stablecoins with Visa, MasterCard, wire transfer (including SEPA transfers), or Apple Pay”
- changelly.com/terms-of-use checked September 26, 2026
Backs: Features, Taker fee, Withdrawal fee
“Changelly does not provide custodial services, which means, we do not store your crypto assets on deposits and balances”
Compiled from 6 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Regulators.
Related by the facts
Changelly
Quick coin swaps funded by card or bank transfer, held in self-custody.