2gether vs Korbit

2gether operated as a mobile first financial ecosystem combining centralized digital asset trading with an integrated payment card. The application delivered a consumer oriented interface tailored for casual retail participants who wanted straightforward entry into digital asset markets without managing private cryptographic keys. Supported assets centered on major market capitalization tokens, including Bitcoin, Ethereum, Ripple, Litecoin, Bitcoin Cash, and Basic Attention Token, alongside the proprietary 2GT utility asset.

The central feature of the ecosystem was the prepaid Visa debit card, which interfaced directly with the customer custodial cryptocurrency balances and fiat euro accounts. When cardholders initiated transactions at physical or online merchant terminals, the backend payment engine liquidated the selected digital asset into euros in real time to settle with the card network. This structure allowed seamless retail payments without requiring manual trades beforehand.

Beyond standard payment routing, the application included portfolio tracking tools, recurring buy setups, and community governance features tied to 2GT token ownership. Users could participate in informal voting rounds regarding upcoming asset listings or app improvements. While the asset catalog covered essential large cap tokens, it lacked deep secondary market coverage, specialized decentralized finance tokens, and granular order placement options like limit orders or margin facilities.

Korbit operates strictly as a centralized spot cryptocurrency exchange tailored to the South Korean domestic market. The core catalog centers on major digital assets paired against the South Korean Won, including Bitcoin, Ethereum, Ripple, and a curated selection of prominent altcoins. Asset listings must navigate the rigorous standards established by local regulatory bodies, which means speculative micro caps and unregulated token models rarely appear on the platform. The trading interface provides standard limit orders, market orders, and basic order book depth displays suitable for typical retail and corporate spot execution.

Because the platform adheres strictly to the South Korean Special Financial Transaction Information Act and the Virtual Asset User Protection Act, Korbit does not offer crypto derivatives, futures contracts, perpetual swaps, or leveraged margin trading. Users seeking advanced financial engineering, yield farming, or synthetic products will find the product line focused entirely on clean spot settlement. For traders who only need clear asset conversion against the Korean Won, this streamlined approach minimizes structural complexity while keeping order execution transparent and straightforward across its primary desktop and mobile interfaces.

2gether adopted a zero explicit trading commission marketing narrative, meaning spot conversions between euro balances and digital assets did not carry visible transaction line item fees. Instead, trading expenses were incorporated into execution spreads. The backend system sourced liquidity from multiple external partner exchanges, adding a markup between 1.0 percent and 2.5 percent depending on market volatility, selected token pair liquidity, and client 2GT holding tiers.

Token utility rules allowed users who accumulated substantial amounts of 2GT to access tighter spread bands and waived monthly card management fees. Standard users who did not hold minimum staking thresholds encountered standard spread margins on buys and sells. Physical card issuance was initially free or subject to nominal delivery costs, while standard point of sale transactions in euros did not attract domestic surcharge fees.

Withdrawal costs presented notable friction points throughout the platform lifecycle. Transferring cryptocurrencies out of the app to external non custodial wallets incurred standard blockchain network fees alongside internal processing surcharges. When the company initiated shutdown procedures in 2022, management imposed an unexpected twenty euro account maintenance fee on inactive retail balances, which provoked significant client friction during the final migration and asset withdrawal period toward partnered exchange facilities.

Korbit employs a transparent tiered maker taker fee model designed to incentivize liquidity on its domestic order books. Standard trading fees generally hover at or below 0.05 percent for maker orders, with taker fees remaining competitive against other licensed Korean exchanges. Promotional periods occasionally reduce maker fees further, providing tangible cost savings for disciplined limit order traders. Spreads on top tier assets like Bitcoin and Ethereum stay relatively narrow during active domestic trading hours, though liquidity depth on secondary altcoin pairs can fluctuate based on broader Korean retail volume trends.

Fiat deposits and withdrawals occur exclusively in South Korean Won through linked real-name verified Shinhan Bank accounts. Fiat deposits generally process quickly without exchange side surcharges, while Korean Won cash withdrawals carry nominal banking network transfer fees. Cryptocurrency withdrawal fees vary depending on the native blockchain network and are periodically adjusted to match prevailing on-chain gas costs. Korbit does not levy hidden custody charges, making overall holding and trading expenses predictable for participants who manage their withdrawal frequency and maintain disciplined transaction sizing across their spot accounts.

2gether functioned as a purely custodial service provider, retaining full administrative control over cryptographic keys associated with user balances. Account holders did not hold private keys, passphrases, or individual seed backups. While this model simplified mobile onboarding for non technical consumers, it concentrated balance risks entirely within the corporate infrastructure and third party institutional wallet custodians.

Platform defenses relied on standard consumer authentication controls, including biometric authentication, mandatory two factor verification via SMS or authenticator apps, and algorithmic transaction monitoring for suspicious login locations. Cryptographic balances were primarily held in cold storage systems managed by institutional partners to mitigate online attack surfaces, with only small operational floats retained in warm wallets to settle daily card payments.

The limitations of this centralized custodial structure became evident during operational disruptions. In 2020, 2gether suffered a security compromise that resulted in the theft of approximately 1.2 million euros worth of digital assets from its operational hot reserves. Although the company sought to compensate affected users through 2GT token allocations rather than immediate liquid euro distributions, the event underscored the inherent risks associated with custodial multi asset mobile apps operating without comprehensive sovereign insurance coverage.

Korbit utilizes an institutional grade custody model designed to comply with South Korean regulatory mandates regarding cold storage separation and asset protection. A substantial majority of user virtual assets are segregated into multi-signature offline cold storage facilities. Under the Virtual Asset User Protection Act, the exchange is required to maintain segregated bank deposits for customer fiat balances, ensuring that customer funds remain insulated from corporate operating capital and operational liabilities.

Account security controls require mandatory multi-factor authentication, device authorization verification, and real-name identity confirmation tied to domestic telecommunications providers. In compliance with the South Korean travel rule framework, digital asset transfers exceeding specific value thresholds require detailed counterparty verification through compliant domestic Travel Rule consortiums such as CODE or VerifyVASP. While these administrative layers add verification checkpoints to external deposits and withdrawals, they align the exchange with statutory compliance standards, helping prevent unauthorized account takeovers and ensuring clear visibility into incoming and outgoing asset flows.

2gether focused its operational presence across member states of the European Economic Area, specifically targeting consumers residing within Eurozone markets such as Spain, Portugal, Italy, and France. Due to cross border financial regulations and card scheme limitations, the platform did not accept registrations from residents of the United States, Canada, the United Kingdom, or high risk jurisdictions identified by international anti money laundering taskforces.

Onboarding required standard customer verification procedures in compliance with European Anti Money Laundering directives. Users submitted official identity documentation, such as national identification cards or passports, alongside live biometric facial verification and proof of residential address. Account approval was generally processed within several hours through automated verification tools, allowing newly approved users to generate virtual payment cards immediately while physical cards arrived by postal mail.

Customer support channels operated primarily through an in app ticket system, direct email assistance, and moderated social messaging channels. Response times and query resolutions were acceptable during normal operations but deteriorated significantly during market volatility spikes and security incidents. When service closure was announced in July 2022, support bandwidth was overwhelmed, leaving many users dependent on community forums and Bit2Me transition documentation to clarify balance retrieval instructions.

Account eligibility at Korbit is tightly bounded by South Korean residency and banking regulations. To open and operate an active trading account with fiat funding capabilities, users must possess valid domestic identification, a South Korean mobile phone registered in their legal name, and an active account with Shinhan Bank. Foreign nationals residing abroad and individuals without local residency credentials cannot access the fiat gateway, and international access is strictly filtered to prevent regulatory friction.

Customer assistance is delivered primarily through structured online ticketing, a comprehensive domestic knowledge base, and localized customer support channels operating during Korean business hours. Support resources are authored predominantly in Korean, reflecting the core geographic focus of the exchange. Resolution times for standard account verification and banking linkage inquiries are generally consistent, though complex travel rule clearance issues or manual asset recovery requests can require extended review periods during high volume market events.